Mobile / Live
This policy covers every piece of information ph365la collects when you access your account, complete a transaction, or reach out to support — and it tells you exactly what we do with it. Availability of our services depends on local law and is open to you where local law permits.
When you open an account or use any part of the ph365la platform in a region where access is permitted under local law, we collect information needed to operate your account correctly. This includes registration details such as your name and contact information, login activity, and transaction records generated when you move funds through GCash, Maya, or Coins. ph. We do not sell this information. We do not share it with third parties except where required to process your transaction, verify your identity, or comply with a lawful request. Payment-related data connected to GCash, Maya, and Coins. ph deposits and withdrawals is handled through the respective payment providers' own security protocols; we hold only the record of the transaction outcome in your account wallet. We retain account data for as long as your account remains active and for a period after closure as required by applicable legal or regulatory obligations in your eligible region. You can request a summary of what we hold by contacting our support team through the channel shown in your account dashboard. Any updates to this policy are posted on this page; the date at the top of the page reflects the most recent revision.
Not every service or link connected to your ph365la session falls under this policy. Understanding the boundaries helps you know where to direct a question and which terms govern a specific part of your experience.
Login activity, session data and account settings are fully within this policy's scope. Any changes you make to your profile, security details or notification preferences are recorded and governed here.
When you deposit or withdraw through GCash, Maya or Coins. ph, the transaction record in your ph365la wallet falls under this policy. The payment provider's own privacy terms govern what happens on their side of that transfer.
Game session data — such as rounds played and amounts wagered — is stored in your account history. This data is covered by this policy and is accessible to you through the account dashboard after login.
Links or integrations leading away from ph365la — including payment provider portals and external verification services — are governed by those providers' own policies. We have no control over data handling outside our platform.
You have real, actionable choices regarding the data we hold on your account. After logging in, your account dashboard shows a record of recent activity, including transaction history for GCash, Maya and Coins. ph payments. If any detail in your profile is incorrect — name, contact number or email address — you can update it directly from the account settings page; fields are editable and the change takes effect immediately. If you believe something in your record is wrong in a way you cannot correct yourself, you can raise it with our support team and we will review it. Requests to understand what data we hold, or to ask that we remove data no longer needed, go through the same support route. We aim to respond to data enquiries within a reasonable period; the current status of your request is shown in the support ticket view inside your account.
Log in and open the transaction history section to see a full record of deposits, withdrawals and session activity. GCash, Maya and Coins. ph entries each appear with date, amount and status.
Go to account settings to edit your registered name, email or contact number. Fields are labelled clearly; save the change and the update applies to your account immediately.
If something in your record looks wrong or you want to know what data we hold, contact support through the live chat or message route shown in your account dashboard. Include your account username in the message.
Where local law entitles you to ask for removal of data we no longer need to hold, send the request through support. We will confirm receipt and advise on the applicable process for your eligible region.
Whether your question is about a specific transaction record, a data correction or an account security concern, the fastest path is through the support route already connected to your account. Each channel below routes your message directly to the team handling account and privacy matters.
The live chat button is visible after you log in. Use this for time-sensitive questions about your account data, a GCash or Maya transaction record, or any privacy concern that needs a quick response.
For detailed or document-supported requests — such as a formal data enquiry or a correction to information you cannot edit yourself — open a support ticket from the account dashboard. The ticket view shows your request status.
Your account dashboard is the starting point for all self-service privacy actions: reviewing transaction records, updating contact details, and checking the status of any open support request related to this policy.
ph365la applies consistent data-handling practices across every part of the platform — from the moment you log in to the point a transaction is recorded in your wallet. The sections below describe the four areas we focus on most.
We use cookies to keep your session active and to remember preferences such as language and display settings. Cookies do not store payment credentials. You can manage cookie preferences through your browser settings at any time without losing your account access.
Account access is protected by credentials you set at registration. We do not store payment PINs or e-wallet passwords from GCash, Maya or Coins. ph. If you suspect unauthorised access, change your password immediately from account settings and contact support.
We hold account and transaction data for the period your account is active, plus any additional period required under the legal or regulatory obligations of your eligible region. When retention is no longer required, data is removed from active records.
When this policy changes, the updated version is posted here with the revision date at the top. For questions about a specific update or to confirm which version applies to your account, contact support through the live chat or ticket route in your dashboard.
These are the questions we hear most from account holders about how their data is used, stored and protected on ph365la. If your question is not answered here, the support team can assist through your account dashboard.
We do not sell your data. We share information only where needed to process a transaction — for example, passing a reference to GCash, Maya or Coins. ph to confirm a deposit — or where required by a lawful obligation in your eligible region. Nothing beyond that leaves our records.
We record the outcome of the transaction — date, amount and status — in your account wallet. The detailed payment flow sits with GCash or Maya under their own privacy terms. You can see your wallet record at any time by logging in and opening transaction history.
Log in and check your account dashboard for session and transaction history. For a broader data summary, raise a request through the support ticket route inside your account. Include your username and describe what you need; we will review the request and respond.
Where local law in your eligible region gives you the right to request deletion, you can send that request through our support team. We will confirm receipt, advise on what can be removed under applicable obligations, and update you on the outcome via your support ticket.
Your account is secured by the login credentials you set at registration. We do not store e-wallet PINs or passwords for GCash, Maya or Coins. ph. If you suspect someone accessed your account without permission, update your password in account settings and contact support right away.
We use session cookies to keep you logged in and preference cookies for display settings. These do not hold payment data. You can disable or clear cookies through your browser settings; your account data remains intact, though you may need to log in again on your next visit.